Update, 16 February 2008: Converting PDFs into Image Files (Citimortgage PDF Reprise)
I highly doubt I’ll get any satisfaction from Citimortgage on this, so I’ll just complain ineffectually here.
Up till now, I’ve been able to view and save my monthly and other related mortgage statements with the Evince viewer in Ubuntu 7.04. Today I logged on to find that the PDFs no longer display correctly. I get a blank form with no data. I tried on my Windows XP instance in VirtualBox and Adobe complains about a missing font, but still shows the data. I tried in Ubuntu 7.10 with the same problem as 7.04.
That really bites.
The other thing that has always sucked about Citimortgage PDFs is that they’re extremely bloated. Previously they’ve weighed in at 900KB, and now the January statement is 1.6MB. This is ridiculous, and an annoying burden on my storage overhead. Although I guess if I can’t view them anymore, then I don’t have to save them.
I wrote them a note but I don’t expect a satisfactory resolution. Why should they care? They’ll ask what operating system I’m using and if I have the latest Adobe Reader installed, and when I tell them I’m using GNU/Linux with a non-Adobe viewer, they’ll say this isn’t supported. Are people really happy with a world where Microsoft has a stranglehold on the desktop, and you’re all but forced to use their crappy operating system and other miscellaneous proprietary software to manage your affairs?
How hard is it to support open standards and make it possible for your customers to get their data in a convenient way? (Not that the PDF format is necessarily “open,” but it’s open enough if people would just make boring, complying documents with it.)